Company Policy on Refunds, Menu Approval, and Event Satisfaction:

At Simply Phillip Brown, we value our clients and strive to deliver exceptional service and an unforgettable event experience. To ensure clarity and mutual understanding, we have established the following policy regarding refunds, menu approval, and event satisfaction.

Menu Approval and Deposit: By submitting payment for the initial deposit for an event, the client affirms their comprehensive review and approval of the event menu and all services outlined in the detailed invoice provided to them. This includes all food, beverage, staff, and any other services listed. It is understood that by remitting the deposit, the client acknowledges that the menu and services selected reflect their preferences and that any necessary adjustments have been made prior to confirmation.

Non-Refundable Deposit: In line with the Texas Business and Commerce Code § 17.41 et seq., the client acknowledges that once the deposit is made, it secures resources, including time, staffing, and preparation, which are committed to the specific event. As such, the deposit is non-refundable. This policy ensures that the company can continue to allocate substantial time, labor, and resources to the event while maintaining a high level of service for all clients. The non-refundable nature of the deposit is further in accordance with Texas law, which recognizes the significant investment of time and resources required to plan and execute such events. Consequently, cancellations or changes after the deposit has been made may result in loss of income and business opportunities, which are difficult to quantify.

Service Exchange and Credit: While refunds are not available, we understand that client expectations may vary. Should the client find that the event or services do not meet their expectations, the company offers an alternative in the form of a service exchange or credit. This exchange or credit would be equivalent to the original order, or for any services or items that were missing, incorrect, or deemed unsatisfactory. This ensures the client still receives value in exchange for the services provided. To be eligible for this service exchange or credit, the client must submit a formal written request to the company within 48 hours of the event's conclusion. The request should be directed to support@simplyphillipbrown.com and must detail the specific issue(s) with the services or items provided during the event.

Complimentary Event or Service Resolution: In cases where the client is not fully satisfied with the event or services rendered, Simply Phillip Brown is committed to providing a resolution that will address their concerns. If the client feels the services do not meet their expectations, a complimentary event or service will be offered as a remedy. To qualify for this resolution, the client must submit a formal written request to the company within 48 hours of the event's conclusion. Upon approval, the client will receive a voucher for a replacement event, valid for one calendar year. This voucher is transferable and can be used by another party. The voucher may be applied to the original event or a future event, ensuring flexibility in its use. This provides the client with a tangible solution to resolve their dissatisfaction.

Formal Complaint Process: If there are any concerns or complaints about the event, clients are encouraged to contact our staff agents via telephone or text at any time. However, all formal complaints and requests for resolution must be submitted in writing to support@simplyphillipbrown.com within the prescribed 48-hour period. Once the request is received, the matter will be evaluated, and a resolution will be offered. All decisions regarding complaints, exchanges, and event resolutions must be reviewed and approved by the SPB Director of Events, Michelle Sarvis. We are committed to providing fair and timely resolutions to all concerns.

Legal Compliance: This policy is established in full compliance with all relevant Texas state guidelines and statutes, including but not limited to the Texas Business and Commerce Code § 17.41 et seq. This code governs deceptive trade practices and consumer protection laws, ensuring that both the company and the client are operating within the boundaries of state law. The company is committed to transparency and fairness in all transactions and strives to uphold the highest ethical standards in event planning and service delivery.

In summary, Simply Phillip Brown's policy on refunds, menu approval, and event satisfaction ensures that clients receive the best service possible, while also protecting the business's investments in time, resources, and planning. We aim to provide resolution and satisfaction where necessary while ensuring a seamless and positive event experience.